1. Contact your bank online and visit the E-Transfer section. You may wish to call them directly or visit them in person if you need assistance.
2. Add our email and exact total price with taxes as seen on your invoice.
3. Submit the transfer.
4. We will provide you with the secret word into the transfer for security. The secret word will be generated for you after check out. Please read the instructions at the bottom of the page after you check out.
5. We offer guidelines on how to send an E-Transfer with your invoice. You will receive your shipment after the E-Transfer has been processed.
Our system only moves orders into processing once your e-Transfer has been matched against your order number and accepted.
Please allow up to 2 hours for the Interac e-Transfer to deliver your funds to our payment system. Once received in our payment system, processing of your e-Transfer can take up to 12 hours.
If your order remains on hold for longer than 12 hours, and your e-transfer is still pending, this is because our system has not received your payment.
If your e-Transfer has not been accepted this could because of a number of reasons:
Our system is unable to match your payment to your order. This issue occurs when no order number is included in the notes section of your e-Transfer and the email is different to that of the email you have registered with your profile.
Our system has not received your e-Transfer because you have sent the payment to the incorrect email address.
Our system is unable to accept the e-Transfer because you have not included the correct question and answer as stated in the payment instructions.
The order will be processed and may take up to two business days. The order will be marked as processing and will not be processed if an E-Transfer has not arrived.