- Contact your bank online and visit the E-Transfer section. You may wish to call them directly or visit them in person if you need assistance.
- Add our email and exact total price with taxes as seen on your invoice.
- Submit the transfer.
- We will provide you with the secret word into the transfer for security. The secret word will be generated for you after check out. Please read the instructions at the bottom of the page after you check out.
- We offer guidelines on how to send an E-Transfer with your invoice. You will receive your shipment after the E-Transfer has been processed.
Our system only moves orders into processing once your e-Transfer has been matched against your order number and accepted.
Please allow up to 2 hours for the Interac e-Transfer to deliver your funds to our payment system. Once received in our payment system, processing of your e-Transfer can take up to 12 hours.
If your order remains on hold for longer than 12 hours, and your e-transfer is still pending, this is because our system has not received your payment.
If your e-Transfer has not been accepted this could because of a number of reasons:
Our system is unable to match your payment to your order. This issue occurs when no order number is included in the notes section of your e-Transfer and the email is different to that of the email you have registered with your profile.
Our system has not received your e-Transfer because you have sent the payment to the incorrect email address.
Our system is unable to accept the e-Transfer because you have not included the correct question and answer as stated in the payment instructions.
Becoming a Member with Us
- Create a profile by entering your email and password.
- Enter your shipping address.
Shipping & Handling
All orders are shipped via Canada Post Xpresspost. A fast track link will be emailed to you once your order has shipped. Please allow 2-5 business days for your packages to arrive.
Your delivery is guaranteed (except for residents of Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).
If you place your order and make a payment before 3pm EST, your order will be shipped out to you by 7pm EST the same day. If you place your order and make a payment after 3pm EST, your order will be shipped out to you by 7pm the next day. In both scenarios, you will receive your tracking number via email by 9pm EST.
Please note that if you place your order and pay for it over the weekend, then your order will be shipped out to you the following Monday.
Once your order is shipped out to you, although most packages arrive in 2-3 business days, you should allow up to 7 business days if you do not reside in an easily accessible neighbourhood. (Canada Post has informed everyone that there may be delays in delivery due to COVID)
Due to Covid-19,, Canada Post has suspended all guaranteed delivery times. Please expect delays with your package arrival during this pandemic. If you’re tracking your package on the Canada Post’s website and it has not updated in some time, it’s most likely due to your package missing a scan, which is fairly common during these times.
If you do not receive your package 7 days after your expected date, let us know so we can file a trace with Canada Post. Please note that this investigation could take up to 2-3 weeks depending on how fast Canada Post operates.
Questions about Privacy & Security
If you have any other questions or concerns, please let us know.